Order Time Line

Our company handcrafts most products within 7-10 business days. 

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready and processed within 1-3 business days while the made-to-order products take 7-10 business days to be created for you.

Look for the following image if a product is ready for shipment immediately:

ready to ship

Handmade Disclaimer

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order

* Use a sunshine cloth or other jewelry polishing cloth to gently polish the surface of non oxidized surfaces of your jewelry.

* Avoid polishing pre-oxidized (black) surfaces. These pre-oxidized surfaces were given a black tarnish to add an antique finish. If polished, the look of your jewelry will change.

Your product(s) can be damaged if:

* Too much pressure is applied to jewelry

* Using jewelry dips and solutions on pre-oxidized surfaces.

Shipping

We ship via USPS or Fedex.  All orders ship in unmarked packages to maintain your privacy.

Expedited Shipping

Please note that choosing Priority or Express Shipping at checkout does not affect processing times. we will still need 1-3 business days to process your order.

Returns

We want you to be 100% in love with your purchase. If for some reason you are not, please contact us so we can make it right.

If you would like to return your purchase, please make sure to include your order number and email address on your request so that we can assist you as quickly as possible.

Please ensure the following when completing your return:

  • The design is in original, unused condition with original packaging.
  • Make your return request within 15 days of receipt.
  • Send your jewelry back by the 30th day after receipt (must be postmarked by this date to be accepted).
  • Optional but strongly recommended: purchase shipping that includes tracking and insurance, in case your package becomes lost in transit.

Non defective designs that are returned are subject to a 15% restocking fee.

Additional Non returnable Items

  • Gift Cards
  • Custom Designs
  • Personalized Products
  • Clearance items

There are certain situations where only partial refunds / no refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • Items returned as non-deliverable not due to our error.
  • Items returned due to non payment of international customs/import fees.

Returns must be made with prior approval, and shipping is to be paid by the customer (excluding items that arrived defective). Please Contact Us if you need to make a return.

Items shipped back without return confirmation from a Shelby Nolan Design will be forfeit.

Return Shipping

After contacting us about your return, please mail your purchase to: 

Shelby Nolan Design

Attn: Returns

1399 Gunbarrel Rd.

Baldwinsville, NY 13027

Please include your name, and order number in your return package so that we can process your return as quickly as possible. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

It is strongly recommended that you use a traceable shipping service and/or purchasing shipping insurance for your return package. This ensures that you can track your package, and recover it’s value should the carrier misplace it. We cannot guarantee that we will receive your returned item, as packages can become lost in transit, and we cannot process a return without receiving the item.

Defective Items

At Shelby Nolan Design, we guarantee that your purchase will be free from major defect. However, on occasion a hidden flaw may slip through. Should you find your product arrives defective, please notify us within 30 days of receipt so we can make it right. We will replace your purchase, repair the design, or help you return your purchase for refund.

For defective item returns, a return shipping label will be furnished to you for your convenience once we have worked together to determine your purchase arrived defective.

Non defective returns are to be shipped back at the buyer’s expense. A 15% restocking fee will be charged for items returned that are not defective. 

Custom Made Returns

Please note that Custom Made Items are not returnable unless deemed defective by a Shelby Nolan Design Artisan, in which case they will be repaired or replaced. This is due to the personalized nature of our custom made products.

Repairs

Should your Shelby Nolan Design purchase become damaged, I am happy to repair it for you. Simply contact me with your Order Number, and how the damaged incurred before you send it in for repair.

You may be asked to provide picture of the damage so that I may better advise you on your repair.

Shipping to and from our studio will be the responsibility of the customer.

Most items are repairable. However, should your item be determined to be damaged beyond repair you may either decide to have the item shipped back to you in it’s damaged state, or allow us to dispose of the irreparable piece, with the option to purchase a new one.

This decision is solely at your discretion. Should you choose to have the item returned to you, an invoice for return shipping will be provided to you and must be paid prior to the item being returned to you.

Payment

How can I pay?
We are happy to accept all major credit cards, debit cards with a major credit card logo, or you can pay using PayP

Is your site secure?

Yes! Your payment information is strictly secured by our payment processors. We never even see your credit card info, and it is never stored on our site.

Do I have to have a PayPal account to buy?

No! You can pay with a credit card directly at checkout, or your can choose paypal. If you would like to use paypal without an account, simply click the ‘pay without logging in’ below the Paypal login.

E-checks

Please be aware that E-checks through Paypal may take 5-7 business days to clear and may delay shipping of your purchase. Purchases will not ship until payment has cleared. This may take 5-7 business days, and we are unable to affect this process. We appreciate your patience

Sales Tax

New York residents will be charged a 8% sales tax.

International Taxes, Fees, and Duties

All international import taxes, fees, duties, and other charges will be your responsibility. Unfortunately, we are not able to effect these fees as it they are regulated and charged by your local government. We mark all packages as “Merchandise” with the correct value declared as required by international law. If you have questions about a fee charged for importing goods, please contact your local customs department.

ALL EU CUSTOMERS ARE NOW CHARGED A VALUE ADDED TAX (VAT) at delivery! Please note this is NOT a fee we charge you, or can pay for you. It is an import tax charged by your government to all EU customers for purchases made internationally, and not something initiated by Shelby Nolan Design. Please be prepared to remit this fee to your customs department upon package arrival. Refusal of a package due to VAT tax will be subject to our Non Defective Return Policy (see above), including the 15% restocking fee.

Cancellations

If you need to cancel an order, please contact us immediately to do so. Once your order has shipped we are not able to cancel your order, and it will be treated as a return. Since we try to ship your purchase at light speed, it is very important that when you purchase you are ready to own a unique piece from Shelby Nolan Design

Custom Order Cancellations

Custom Order cancellations must be made withing 24 hours of purchase. This is due to the customized nature of the design, and special materials that we may order to complete your custom piece. Once work is started on your custom design, we can not cancel the order.

Health Disclaimer

Products sold by Shelby Nolan Design are specially designed to enhance the user’s own energy. Our jewelry and healing crystals are empowered by the user’s own personal intentions to change or improve themselves. As an energy enhancer, Shelby Nolan Design products rely on the user to be effective. The responsibility for empowering the energy enhancing capability of the jewelry and crystal decor by Shelby Nolan Design is solely with the user. Therefore, Shelby Nolan Design products do not constitute a warranty, guarantee or prediction regarding the outcome of an individual using any specific product. While all our products are sold and advertised in good faith, results and outcomes do vary and cannot be guaranteed. Shelby Nolan Design accepts no responsibility or liability for the effectiveness of the products sold herein.

We, at Shelby Nolan Design, are not doctors and cannot give out medical advice. Healing crystals should be used as a compliment to other therapies and not as a replacement for medical treatment, diagnosis, or examination. For medical advice, please consult a licensed healthcare specialist.

When you purchase and/or use a Shelby Nolan Design product, you agree to fully release, indemnify, and hold harmless, Shelby Nolan Design, its principals, owners, personal representatives, consultants, employees and assigns from any claim or liability whatsoever and for any damage or injury, personal, financial, emotional, psychological or otherwise, which you may incur arising at any time out of or in relation to your use of the Products sold on this website. If any court of law rules that any part of the Disclaimer is invalid, the Disclaimer stands as if those parts were struck out.

We at Shelby Nolan Design have your best intentions at heart. We sincerely hope that each of our users has a positive and insightful experience with our Products. If you have any questions regarding the above, please do not hesitate to reach out.